Return Policy

Please review the following terms regarding product returns:

1. Eligibility for Returns

• Returns must be initiated within 10 days of receiving your order.
• Returns of five (5) boxes or more are subject to a 30% restocking fee.
  
  

• If your order contains incorrect items due to an error, it must be reported within 3 business days of delivery.
  
  

• Products must be unopened and undamaged, in their original packaging.
• Opened or damaged items are not eligible for return.

• Refunds will be issued to the original form of payment used for the purchase.

• Customers are responsible for any shipping costs associated with returning items to Flooring Titan Inc.

Shipping Policy

Please familiarize yourself with our shipping terms:

1. Delivery Method

• All deliveries are curbside only. Any upgraded services, such as White-Glove Delivery, must be arranged in advance with Flooring Titan Inc.

2. Delivery Inspection

• Inspect all materials at the time of delivery.
• Report any damages or discrepancies on the Bill of Lading provided by the delivery personnel.
• Flooring Titan Inc. cannot accept responsibility for issues not documented at the time of delivery.
• Photographs of any damage are highly recommended.

3. Delivery Schedule

• Deliveries are made on weekdays only. No deliveries are available on weekends or holidays.

4. Shipping Timeline

• Orders typically ship within 3 to 7 days of purchase.
• Estimated delivery is within 3 to 10 days after shipping, depending on location.